Return and Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Please contact me within 7 days of receiving your item.

To start a return, you can contact me at DesignbyMichelleRae@gmail.com. If your return is accepted, you are responsible for getting it back to me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom orders, sale items, incorrect size ordered or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.